Top 20 Remapping Questions

Mobile Remapping Service

We come to you—home or workplace—saving you time and hassle. Appointments are booked online: Book your slot.

• Coverage: Nationwide. If you’re in a remote area, contact us for availability.
• Time on site: Usually 60–120 minutes per vehicle. Some ECUs require longer for bench/boot reads.
• Requirements: Safe, legal parking area; adequate access around the vehicle; stable battery voltage. We bring professional power support.
• Weather policy: We can work outdoors in light weather. For heavy rain or high winds, we may reschedule for safety.
• Diagnostics: We scan for faults before and after. Any underlying mechanical/electrical issues should be resolved prior to tuning.
• Payment & confirmation: Confirmation email/SMS after booking. Payment per your selected option at checkout/booking.

Need a specific date or fleet booking? Request availability.

Returns & Aftercare

We want you to love the result. Our policy distinguishes between services/software and any physical goods supplied.

Software & Services (Remapping/Diagnostics)

• Before work: You may cancel or reschedule your appointment with reasonable notice (see Policies).
• After work performed: ECU calibration is a bespoke digital service tailored to your vehicle. Once installed and test-driven, it’s non-refundable. If you experience issues, we’ll investigate and remedy where the cause relates to our calibration.
• Rework window: If you’re not satisfied with drivability within 14 days, contact us. We can adjust the calibration or revert to stock at our discretion.
• Pre-existing faults: Tuning cannot compensate for underlying mechanical/electrical issues (e.g., weak turbo, clogged DPF, faulty sensors). Repairs are outside scope.

Hardware (if supplied)

• Unused/Unopened: Return within 30 days in original packaging for a refund (less shipping and any non-recoverable fees).
• Used/Installed: Not eligible for return unless faulty under manufacturer warranty.
• Faulty goods: We’ll assist with diagnostics and warranty claims according to the manufacturer’s terms.

Road-Legal Note

Services such as DPF/EGR/AdBlue disable and certain pop-and-bang features are offered for off-road/track use only. It’s the customer’s responsibility to comply with UK road laws and insurance requirements.

This approach aligns with typical UK tuning industry practices while focusing on fair aftercare and transparent expectations.

Policies (Summary)

• Terms & Conditions: Bookings, pricing, cancellations, liability and warranties are covered in our T&Cs. Remapping is for healthy vehicles only; we reserve the right to refuse work if faults are present.
• Privacy: We collect only necessary data (contact details, vehicle info, booking details) to deliver our services. Data is handled securely and not sold to third parties.
• Road-Legality: Any emissions-related modifications are for off-road/track use where permitted. You are responsible for notifying your insurer of modifications.

For the full documents, please see our Terms and Privacy Policy.

Contact Us

Prefer a form? Use this form or our Contact page. We’ll get back to you ASAP.